Why the returns experience matters
70%
say they buy more from brands that make returns easy.
73%
view return policies as an indication of how much a retailer cares about customers.
51%
always or often check retailers’ return policies before making a purchase.
82%
of brands strive to make the return process as easy as possible for their customers.
Source: Canada Post’s 2023 eShopper Survey conducted by Phase 5 Consulting Group, May 2023
Give your customers the power of choice
Customize your returns process with our flexible, scalable label options and pay only when your return label is used.
Label in the box
Customers receive a pre-printed return label included with their original shipment.
- Add to all or only select orders
- Reduces customer service inquiries
- Order generic labels or generate custom labels
Label-free
Customers receive a QR code by email to have the label printed at a post office.
- Customers package their return at home but don't need a printer
- Provides a convenient, simple returns experience for your customers
- Visibility and insight into items being returned and the reasons why
Print at home
Customers receive an email with a return label they can print at home.
- Customers can package and label their return at home
- Allows for drop off at either a post office or street letter box
- Visibility and insight into items being returned and the reasons why
Box-free label-free
Customers receive a QR code to have returns labelled and packaged at a post office.
- Makes returns easier than ever
- Quick and easy to integrate
- Provides an ecommerce competitive advantage
Value-added features
Simplify returns and keep customers coming back with built-in benefits that matter:
- Options for label-free and/or box-free drop offs
- Sustainable with Expedited Parcel™ or Regular Parcel™ shipping
- Liability coverage (up to $100 for Priority™, Xpresspost™ and Expedited) and signature included
Optimize your return policies
Create and manage an unlimited number of return policies for your customers with our free online tool.
- Set up return policies in minutes
- Access data insights and track returns
- Let customers print labels at home or drop off label-free at a post office
- Allow customers to drop off box-free at a post office
Volume-based returns shipping
Save with high-volume shipping
Ship more than 1,250 packages per year? A volume-based contract can give you increased savings and support.
Book a free consultation
Small business shipping
Ship fewer than 25 packages per week? Get a free Solutions for Small Business™ membership for access to tools, resources and discounts.
